Frequently Asked Questions
You should have received a link to setup your password in your acceptance email. Please check your spam if you haven't received it. The email will take you to our platform at https://portal.smartadv.com and prompt you to create a password. Once done, you are all set.
Can't find your password...no problem. Simply click here to reset your password, enter your email and select "I am an Affiliate" and a password reset will be emailed to you.
That's easy to do. Simply contact your Account Manager (see next section) and they will add the username and email address you specify. They are here to help.
Click on Offers on the left-hand side. Top Offers will be displayed below. You can filter that list further by GEO, Traffic Type as well as Offer Name or Keyword.
Our platform lets you search by any of those choices, or any combination as well. Please watch the attached video on best ways to search our offers
Contact your Account Manager. "Private" offers are not shown out to our network.
Contact your Account Manager. They may just need some simple information from you to approve.
After find the offer(s) you want to run please click "Apply" in the rightmost column next to each offer. Your Account Manager will be notified and will approve or reject the request. For fastest responses, please skype your Account Manager when submitting approval requests.
You can easily download creatives and get your tracking links for all offers that you have been approved on. Please click Get Offer Creatives & Tracking Links to see how.
For Email Creatives, please see the section below "Emailer Support"
You can use Source IDs in your tracking URLs to help you identify different sources of traffic (e.g. to distinguish between Facebook and Google Ads).
Use SubIDs to distinguish between different placements within the same source (e.g. to distinguish between different Facebook ads, Google Ads or keywords, email lists, etc.)
Using these different SourceIDs and SubIDs will help identify which of your traffic sources are performing the best via our Reporting screens.
Coming soon... but this is helpful: How to place a conversion postback url
You are able to view, show HTML Code and download any email creative found in the offer screen by going to the Creative Box located on the right side of the offer screen. If the Creative Box is empty, you may use your own email creatives.
If you cannot create your own email creatives or need suggestions, please reach out to your Account Manager requesting an email creative. You may contact email@example.com as well so our Creative Design Team can create one for you.
Unsubscribe Links are located at the bottom of each offer screen underneath Offer URLs or the offer description.
If an offer does not contain an unsubscribe link then you may use your own.
Any questions regarding suppression files, please contact your Account Manager or firstname.lastname@example.org
Suppression Lists are found at the bottom of each offer screen underneath Offer URLs or the offer description.
If an offer does not contain a suppression list then you may use your own OR use our Global Complainers Suppression List which can be found at the bottom of the dashboard. Any questions regarding suppression files, please contact your Account Manager or email@example.com
From and Subject Lines are found at the bottom of each offer screen. You will see two boxes with From and Subject line as the title.
If you do not see from and subject lines or you see a message similar to "Send to AM for Approval", this means custom From/Subject Lines are allowed to be used but will require Approval from someone at SmartADV in order to maintain a level of compliance.
You may submit custom from and subject lines to your assigned Account Manager. You may also send any custom creative requests to firstname.lastname@example.org where our Support Team will review and respond accordingly.
You must request an API Key from your Account Manager or you can email email@example.com, please make sure to include your Affiliate ID. Your account manager will then generate an API Key for your account which can be found under Company » My Account » General.
For any questions related to API Integration you can reach out to your Account Manager or you can email firstname.lastname@example.org for assistance.
If you have previously integrated into a CAKE Tracking Platform, you can integrate with us. Ask us about our CAKE API Emulator or visit here for more information.
Your Account Manager's name and contact information is displayed in the upper right hand corner of our platform. You can send them emails or if you use skype, please add them on skype for fastest responses.
Although your account is active, SmartADV may require some additional information for you to help get you approved for some of our sensitive and "Private" offers. Don't worry, we won't be asking for DNA samples or pulling credit reports.
Your Account Manager will ask to provide your payment information (see How Do I Get Paid below) and will also need to obtain a W9 or W8 which is a form required by the US Government for us to pay you. We have online versions of the form so filling them out is easy.
Our Account Managers are constantly monitoring what offers are working and what Geos and traffic types they are performing best with. While you are free to browse through our offers an expert opinion is just a few keystrokes away should you want some assistance.
While most of our offers are available in our network for you to see and apply to run, we often have "Private" offers that are not show for a variety of reasons. The more our Account Managers know about your business, the better then could show you these offers that you would otherwise never see.
We can pay you by ACH (US Banks only), Paypal, Payoneer and Bank Wire. If you have a US Bank, then ACH is your best option as its no cost to you and the others all have fees associated with them.
You can enter your Paypal or Payoneer email address for payment. For ACH and Bank Wires please enter the appropriate Bank Information, including name and address of Bank, their ABA, SWIFT or IBAN as well as the account number and registration. If you have any questions, please contact your Account Manager.
We offer weekly, semi-monthly and monthly payment terms. There is a $250 minimum. Please discuss with your Account Manager.
We are in the United States and W8s & W9s are forms our Government requires us to have on file to pay anyone. W9s are for US individuals and corporations, W8s are for those outside the US. Its a standard form that we can email you and fill out online and only takes a few minutes to fill out.
Can't reach your account manager, or have other questions?
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